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Supervisior
Quality Management
Agent Desktop
Reporting
Analytics
Flow Designer
IVR Studio
Admin Console
ID Log as Name State
1000 Agent Default Agent Available
1001
John Doe Away
1002 Agent Jane Nemo Offline
1003
John Doe After Call Work
1004
Jane Nemo Waiting
1005 Agent Jane Nemo Busy
1006 Agent Jane Nemo On Call
Survey Manager
Taxation
Language
Network
Time Zone
Site List
CTI Monitoring
Proxy
Softphone
WebServices
  • Proxy
  • Softphone
  • WebServices
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